Pickleball Coordinator / Assistant Manager
The Pickleball Coordinator / Assistant Manager supports the General Manager / Pickleball Director in the overall management and daily operations of the pickleball program at Sportime Pickleball Wayne. This position focuses providing overall administrative support as well as overseeing and securing seasonal court reservations, assisting with weekly tournaments and events, and providing leadership and support to front desk staff. The ideal candidate is highly organized, customer-focused, and passionate about delivering an exceptional member experience. Having some level of pickleball playing experience is preferred but not required.
RESPONSIBILITIES
● Manage, promote, and grow the seasonal court reservations, ensuring accurate scheduling, member communication, and billing.
● Assist in planning, organizing, and leading weekly tournaments and special events.
● Support the General Manager with providing the front desk staff with guidance and assistance.
● Handle pickleball-related inquiries by phone, email, and in person.
● Perform additional administrative duties as requested by the Pickleball Director and/or
General Manager.
Staff Leadership and Coordination
● Serve as a leader and point of contact for front desk staff, ensuring clear communication between departments.
● Assist with scheduling, training, and support for front desk and pickleball staff as directed by the Pickleball Director.
● Promote teamwork, professionalism, and exceptional service throughout the facility.
Customer Service
● Provide accurate information to members and guests regarding pickleball programs, pricing, and reservations.
● Resolve customer inquiries and issues in a timely and professional manner.
● Maintain a strong presence on site to ensure a positive player and guest experience.
Sales and Program Assistance
● Assist in promoting all pickleball programs, tournaments, and seasonal opportunities.
● Provide program recommendations and assist members with registrations.
● Support marketing efforts for upcoming programs and events.
Pro Shop and Facility Support
● Assist with pickleball-related pro shop inquiries and sales.
● Help maintain a clean, organized, and professional pro shop area.
QUALIFICATIONS
● Strong organizational and multitasking skills.
● Excellent communication and customer service abilities.
● Experience with scheduling, coordination, or administrative support.
● Leadership experience preferred, particularly in a club or sports setting.
● Proficiency in scheduling and member management software.
● Ability to work independently and collaboratively within a team environment.
● Pickleball playing experience is preferred but not required.
SALARY RANGE: $65,000 per year + ability to earn additional compensation with specific on-court responsibilities
SCHEDULE: Full-time, weeknights and weekend availability
BENEFITS:
Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
Health, dental and vision insurance - Full-Time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.
401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.
Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.
Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.